In an effort to protect our customers and warehouse team, shipping schedules will exceed normal shipping intervals at this time. We ask for your understanding and patience as we work to ensure all packages are handled with care and reach you safely.
SCF associates, if you do not have a company email, reach out to ingrambargecs@blinkmarketing.com for help logging in.
Frequently Asked Questions
Q. How do I start shopping?
A. To start shopping, select a product category in the “Shop” tab in the top navigation bar. From each product category, you will be able to select individual products and add them to your cart in the size and color you want.
Q. How do I check my account balance?
A. Upon entering the store you can locate your account balance in the top right corner in the store header next to the shopping cart icon. For account balance questions please reach out to ingrambargecs@blinkmarketing.com.
Q. How do I update my cart?
A. To update your shopping cart, please click on the “Shopping Cart” link at the top of the page. Here you can enter new quantities for each product and click “Update” or click “Clear Cart” to remove all items from your shopping cart.
Q. How do I order boots?
A. You will now receive your boot allowance in your paycheck at the beginning of the year, or 60 days after your hire date.
Q. Can I purchase more than my budget allowance?
A. If you wish to make a purchase that exceeds your budget allowance you may purchase items with a credit card. We accept most major credit card payments.
Q. How do I suggest an item?
A. Looking for something in particular? We are always happy to review requests to add products. Please send wish list items to your dedicated Ingram account representative Trevor Hyssong, (thyssong@blinkmarketing.com).
Q. Will I get an email confirmation of my order?
A. All of your order details will be sent to the email you specified when checking out.
Q. Will I get a shipping confirmation for my order?
A. A shipping confirmation will be sent to the email you specified when checking out.
Q. How do I check the status of my order?
A. To check the order status, simply login to the store and click on “My Orders” under your Account Dashboard (found by selecting Account Dashboard in the top navigation bar). From here, you can view new, old, and pending orders.
Q. Can I view my order history?
A. All of your previous orders are available for review by logging into your account dashboard or clicking the “My Orders” tab once logged in.
Q. How do I place a custom order?
A. If you’d like to place a custom order, please reach out to your dedicated sales representative Trevor Hyssong (thyssong@blinkmarketing.com).
Q. I don't see my size. How can I order additional sizes?
A. If you need an additional size that isn't available on the store, please email your dedicated sales representative Trevor Hyssong (thyssong@blinkmarketing.com).
Q. Can I change an order once it's been placed?
A. Orders cannot be edited once they have been placed. If you need to make changes to an existing order, please contact customer service for assistance before your order has shipped. If your order has yet to ship, customer service can cancel your order and have you place a new order with the correct items.
Q. Can I cancel an order once it's been placed?
A. Orders cannot be canceled by the user once they have been placed. If you need to cancel an order, please contact customer service for assistance before your order has shipped. Customer service can manually cancel the order on your behalf. Orders cannot be canceled once they have been shipped.
Q. How do I contact customer service?
A. For customer service inquiries please contact ingrambargecs@blinkmarketing.com.
Ingram Barge Return Policy
Mistakes happen! If you find that you’ve purchased an item that was not what you were expecting or if your order arrives damaged or defective, we will gladly exchange the item for one that works or provide a full refund via credit back to the budget allowance or credit back to the credit card used for purchase.
*Please note that due to the custom nature of Made to Order / On Demand orders we are unable to accept returns on these items. However, if your garment arrives damaged or not produced according to your order specifications please contact us so we can replace it. Thank you for understanding.
If you need to exchange or return an item, please send us an email at ingrambargecs@blinkmarketing.com or contact us via phone at 615-599-1231 x210 with your request and be sure to include information regarding the reason for the exchange or return (i.e. size you received vs. size you need or damage details).
Once we’ve received and confirmed your request, you will receive a return authorization number (RA#) via email. All shipping costs for exchanges or returns are the responsibility of the shopper. Please include the return authorization number with the original packing slip within the return package.
Once the item(s) are received by the distribution center, we will promptly proceed with processing the exchange or return by use of your RA#. In order to expedite processing, please ensure that the below criteria are met:
- All exchanged products must be received by the warehouse within 30 calendar days of the original purchase date
- All items should be returned in original condition (unless damaged during delivery)
- Apparel item(s) should be folded neatly and placed back in the original plastic bag that item(s) are received in
- Please allow 7 days for us to process your return
